Shipping & Returns

 

Shipping Policy

 
We’re proud to deliver our vast selection of health-enhancing natural products directly from our warehouse to your door…FAST!

How much does shipping cost?

For majority of the orders within Canada, we offer free shipping. However for remote areas we offer a discounted flat rate shipping for our customers. Please know that we do not make any money from the shipping charges on your order. As a company dedicated to offering our customers the highest quality and lowest prices, we are strongly opposed to packaging and handling charges. In most cases, our shipping will be significantly lower than our competitors’. This is because we work diligently to negotiate the lowest price possible from our freight carriers and pass along those savings to you. 

Remote Area Exceptions

Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping, however shipping is available at a discounted flat rate.

These exception areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:

British Columbia
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G

Manitoba 
R0B, R8N, R8A, R9A, R0L

Alberta 
T0H, T8S, T0G, T0A, T0P

Saskatchewan 
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Quebec 
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T

Ontario 
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T

Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A

Nova Scotia
B0E

How long does it take for Elemental Health to ship my order?

Your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

When will I get my shipment?

Depending on your location, your order will arrive 5-10 business days after it is processed. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order.

Where does my order ship from?

All Elemental Health orders ship from our warehouse in Calgary, Alberta. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Be sure to tell your friends and family about Elemental Health's amazing value on products and shipping!

Changes to Our Shipping Policy

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.


We only ship within Canada. For international shipping please contact us at orders@elementalhealth.ca before placing an order.
 

Return Policy


All regularly stocked items may be returned to us if the item has not been used or opened from the original packaging. In order for returns to be accepted, your items must be returned within 45 calendar days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once we have approved your return, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Special Order items cannot be returned.

To keep costs low, there is a 10% restocking fee assessed on all returns. Additionally the return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. Shipping costs are not refundable.